Refund and Return Policy
Eligibility for Returns
Items are eligible for return within 30 days of purchase if they are unused, undamaged, and in their original packaging. Proof of purchase is required.
Non-Returnable Items
Certain items, such as personalized products, gift cards, and sale items, are non-returnable. Please review product descriptions before purchasing.
How to Initiate a Return
To start a return, contact us at returns@boutiquehelen.com with your order number and the reason for the return. We’ll provide you with detailed instructions.
Condition of Returned Items
Returned items must be in their original condition. Products showing signs of wear, damage, or alterations will not be accepted.
Refund Process
Once we receive and inspect your return, refunds will be processed within 7-10 business days to your original payment method. You’ll receive a confirmation email when the refund is issued.
Exchange Policy
Exchanges are allowed for items of equal value, subject to availability. Follow the same process as returns to request an exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective or incorrect. For such cases, we’ll provide a prepaid return label.
Contact Us for Assistance
For further assistance with your return or refund, reach out to us at support@boutiquehelen.com or visit our Contact Us page.